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System Administrator_ITSM (JIRA, ServiceNow) Job Opening In Singapore, Singapore – Now Hiring RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)


Job description

System Administrator_ITSM (JIRA, ServiceNow)
System Administrator_ITSM (JIRA, ServiceNow)
Direct message the job poster from RiDiK (a Subsidiary of CLPS.

Nasdaq: CLPS)
Talent Acquisition Consultant@ RiDiK with expertise in Recruitment and HR
Role Overview
To bridge the gap between IT and business needs, focusing on ITSM platform revamp
and enterprise systems integration.

Key areas include requirements analysis, process
improvement, system configuration, and technical documentation.


Business Analysis (40%)

  • Gather and analyse business requirements through stakeholder interviews
  • Map user journeys and identify pain points
  • Create functional specifications and process documentation
  • Develop and execute test scenarios
  • Monitor implementation and provide status updates

Technical Documentation (40%)

  • Maintain system and workflow documentation, update knowledge base
  • Create user guides and SOPs
  • Document requirements and specifications

ITSM Platform Management (20%)

  • Configuration and customization of ITSM platform
  • Manage service catalogues and automation rules
  • Create dashboards and performance reports

Education & Experience

  • Bachelor's degree in IT, Computer Science, Information Systems, or related field
  • 3-6 years experience in Business Analysis and Systems Administration

Technical Skills
Core Competencies

  • Analytical thinking and problem-solving
  • Strong communication and stakeholder management
  • Process analysis and improvement

About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.

With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.

Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.

Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.


Seniority level
Seniority level Not Applicable
Employment type
Employment type Contract
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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Nasdaq: CLPS) by 2x
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Other General


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Unlock Your System Administrator_ITSM Potential: Insight & Career Growth Guide


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Are You Looking for System Administrator_ITSM (JIRA, ServiceNow) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

3. Impartiapty

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7. Obeying Singapore laws and regulations

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