System Engineer (IT Managed Services)

Job Title: System Engineer (IT Managed Services) – Exchange/AD
Department: Technology and Innovation

Section: Support

Key Responsibilities

• Managed Services

• Participate in after-hours troubleshooting, upgrades, patching activities

• Provide technical support on systems-related issues or queries

• Perform systems administration/monitoring/maintenance/security advisory and works

towards continuous optimization of systems performance

• Standard system administration duties including server install, hardening, patch

management, vulnerability review, Windows problem resolution, log analysis, etc.

• Provide infrastructure services in all areas needed: storage, operating system, active

directory services, server virtualization using system backup and restore.

• Assist with monthly reports, and recommendations for Managed Service Clients

• Interface with vendors for technical service and issues

• Attend CAB meetings for major customers

• Stay current with system information, changes, and updates





Qualifications/Experience/Knowledge

• Diploma/Degree or other equivalent

• At least 5-7 years of support experience

o Technical knowledge of on-premises Exchange 2016 and above, SCCM, Azure AD Connect,

Certificate Authentication, Key Management System

o Strong Technical knowledge of – Exchange or Active Directory

o Knowledge of IT lifecycle management

o Knowledge of ITSM - Incident Management, Problem Management, Change Management,

Asset Management, Patch Management

• Possess strong problem-solving skills and able to prioritize and manage multiple tasks

• Strong communication skills

o Strong interpersonal and stakeholder management skills with ability to coordinate

between technical and business teams

o Able to interact with various levels of internal and external stakeholders both in written

and verbal forms

• Demonstrated ability to work in a fast-paced environment

• Works effectively both as a team member and independently

• Added advantages:

o Microsoft certification





Please email your cv to Career@U3infotech.com



About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002.

Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups.

We work with clients across Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.



We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses.

We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources