Job Overview
Company
OPUS IT Services Pte Ltd
Location
North East Community Development Council
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Job Description
- Provide systems support according to the business units' SLA of Asia Pacific region:
- Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back-office systems)
- Technical Support & System Development includes but not limited to develop new or modify existing applications
- Provide Support on System Simulation, Unit Testing and User Acceptance Testing
- Provide Deployment to Test & Production
- Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.
- Update system documentation for changes effected
- Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.
- For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements
- Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)
- Conduct user requirements gathering and analysis
- Perform feasibility study to ascertain area of automation
- Review proposed solutions with respective stakeholders affected by the change order
- Document user requirements into user specifications (functional & technical)
- Design and develop solutions according to the agreed user specifications
- Develop test plan & scripts
- Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)
- Conduct user training & user acceptance testing
- Ensure proper deployment of change orders to production environment in accordance to internal procedures
- Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:
- Contribute a project member/team lead in new implementation / enhancement projects
- Manage given technical resources to comply to work schedules within constraints and deadlines
- Work with business users to provide improvements to standardize system processes, and to propose business solutions meeting business needs/requirements.
This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region) - Work independently with extended vendor teams to support regional business applications
- Coordinate with vendor for issue resolution.
- Provide clear work specifications to vendor for technical delivery.
- Review vendor technical work deliverables in accordance to work specifications.
- Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed.
- Ensure full compliance to information security for all work performed.
- Ensure compliance with Company Information Security Rule, Policies and Procedures at all times.
- Responsible for maintaining security of all Company information entrusted to and not limiting to proper classification & handling of Company I documents and records.
- Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Company I Information Security requirements.
- Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
- Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution
About OPUS IT Services Pte Ltd
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