Systems Programmer

Responsibilities

• Resolved issues related to Microsoft applications, Windows systems, and agency-specific software.
  
  
• Delivered System support via BeyondTrust, chat, email, and phone while maintaining high service levels.
  
  
• Develop, modify, and optimize operating systems, middleware, and compilers.
  
  
• Perform system analysis to identify performance bottlenecks and implement solutions.
  
  
• Collaborate with infrastructure and application teams to ensure seamless system integration.
  
  
• Maintain system documentation, coding standards, and version control.
  
  
• Troubleshoot complex software and hardware issues at the system level.
  
  
• Accessed user machines to troubleshoot and implement solutions effectively.
  
  
• Documented technical steps in ServiceNow for transparency and SLA compliance.
  
  
• Advised users on preventive maintenance, helping reduce recurring incidents.