Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Team Lead.
Singapore Jobs Expertini

Urgent! Team Lead Job Opening In City Hall (Singapore) – Now Hiring TDCX



Job description

Up to $4.7K per month + 1 month PB (Renewable)

Team Lead (Government Project)

Suntec
Mon to Sunday, 5.5 days work week (44 hours per week/Day Shift Work)

The Team Leader is responsible for overseeing contact Centre operations to ensure excellent customer service and efficient performance.

This role is hands-on, requiring direct management of the team, process implementation, and support for a government project to ensure compliance with regulatory standards.

Job Description


• Directly manage and develop the contact Centre team, fostering a high-performance environment.


• Implement strategies to meet service-level agreements (SLAs) and improve processes and achieve KPIs.


• Maintain high service quality and promptly resolve escalations.


• Ensure operations comply with government regulations and project-specific requirements.


• Analyze performance data to identify improvement opportunities.


• Work with other departments to align operations with government project needs


• Collaborate with HR for efficient staff recruitment.


• Review staff performance and identify training needs.


• Assist in client investigations and service recovery.


• Analyze root causes and improve CSAT ratings.


• Establish and improve work processes and SOPs.


• Ensure quality call audits and adherence to guidelines.


• Provide insights and timely reports to clients and management.

Job Requirements


• The candidate must possess at least a Diploma.


• Min 3 years prior experience team leader positions in the contact center industry.


• Strong leadership and communication abilities.


• Analytical skills for data-driven decision-making.


• Proficiency in contact center software and CRM systems.


• Hands-on management style.


• Ability to work under pressure and manage multiple priorities.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Ken Zhang Aichang (R

(TDCX Talent Solutions Pte.

Ltd.)

EA License: 23C2024


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Team Lead Potential: Insight & Career Growth Guide


  • Real-time Team Lead Jobs Trends in City Hall (Singapore), Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Team Lead in City Hall (Singapore), Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7429 jobs in Singapore and 6877 jobs in City Hall (Singapore). This comprehensive analysis highlights market share and opportunities for professionals in Team Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Team Lead Job?

    Great news! is currently hiring and seeking a Team Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Team Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in City Hall (Singapore). Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Team Lead?

    Key qualifications for Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Team Lead?

    To improve your chances of getting hired for Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Team Lead Job Success
    TDCX interview tips for Team Lead

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Team Lead interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Team Lead Positions

    Setting up job alerts for Team Lead is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!