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Urgent! Team Lead Job Opening In City Hall (Singapore) – Now Hiring TDCX
Up to $4.7K per month + 1 month PB (Renewable)
Team Lead (Government Project)
Suntec
Mon to Sunday, 5.5 days work week (44 hours per week/Day Shift Work)
The Team Leader is responsible for overseeing contact Centre operations to ensure excellent customer service and efficient performance.
This role is hands-on, requiring direct management of the team, process implementation, and support for a government project to ensure compliance with regulatory standards.
Job Description
• Directly manage and develop the contact Centre team, fostering a high-performance environment.
• Implement strategies to meet service-level agreements (SLAs) and improve processes and achieve KPIs.
• Maintain high service quality and promptly resolve escalations.
• Ensure operations comply with government regulations and project-specific requirements.
• Analyze performance data to identify improvement opportunities.
• Work with other departments to align operations with government project needs
• Collaborate with HR for efficient staff recruitment.
• Review staff performance and identify training needs.
• Assist in client investigations and service recovery.
• Analyze root causes and improve CSAT ratings.
• Establish and improve work processes and SOPs.
• Ensure quality call audits and adherence to guidelines.
• Provide insights and timely reports to clients and management.
Job Requirements
• The candidate must possess at least a Diploma.
• Min 3 years prior experience team leader positions in the contact center industry.
• Strong leadership and communication abilities.
• Analytical skills for data-driven decision-making.
• Proficiency in contact center software and CRM systems.
• Hands-on management style.
• Ability to work under pressure and manage multiple priorities.
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only short-listed candidates will be notified.
Ken Zhang Aichang (R
(TDCX Talent Solutions Pte.
Ltd.)
EA License: 23C2024
✨ Smart • Intelligent • Private • Secure
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Unlock Your Team Lead Potential: Insight & Career Growth Guide
Real-time Team Lead Jobs Trends in City Hall (Singapore), Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Team Lead in City Hall (Singapore), Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7429 jobs in Singapore and 6877 jobs in City Hall (Singapore). This comprehensive analysis highlights market share and opportunities for professionals in Team Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TDCX is currently hiring and seeking a Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Team Lead Jobs City Hall (Singapore).
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Team Lead Jobs Singapore varies, but the pay scale is rated "Standard" in City Hall (Singapore). Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Team Lead interview at TDCX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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