Job Overview
Location
singapore, singapore
Category
Computer Occupations
Ready to Apply?
Take the Next Step in Your Career
Join U3 and advance your career in Computer Occupations
Apply for This Position
Click the button above to apply on our website
Job Description
Responsibilities:
Provide excellent customer service Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation. Support on desktops, notebooks, printers, scanners, hardware components. Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Installation of Apple IPad software’s and deployment. Generate reports and submission of daily/weekly updates. Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change. Printer Maintenance. Take on and resolve complex calls or tasks the other engineers could not resolve. Responsible for learning and working independently. Responsible for providing excellent support and timely service. Requirements:
At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma. Prefer minimum 3 years banking / healthcare environment experience. Good attitude. Willing to learn and work in a team. Strong problem-solving skills. Excellent client-facing skills. Professional presence and excellent communication skills. Fully Vaccinated (Covid 19) Skill Sets:
Hardware Skill – Desktop, Laptop, Printer and Scanner Windows OS (Must know Windows 10) & Mac OS (added advantage) Microsoft Office
Don't Miss This Opportunity!
U3 is actively hiring for this Team Lead (Desktop Support) position
Apply Now