Overview
Oversee a portfolio of markets, collaborating with product managers and solution engineers on the International Technology team to translate roadmaps into project plans.
Partner with in-market regional teams and brand partners (franchisees) to implement plans and serve as the primary technology contact for issues and needs.
Improve cross-functional and technology-specific processes to enable efficient entry into new markets and ongoing innovation.
Manage contract tracking and budget for markets in the portfolio.
Collaborate across Operations, Development, Supply Chain, Legal, Marketing, and applicable 3rd party tech vendors to drive inputs, milestones, and overall project plan delivery.
Clear communication, proactive planning, and detail-oriented execution are essential.
Responsibilities
Support new market entry and day-to-day market maintenance, including process and project management, schedule management, contract tracking, risk identification and escalation, status updates, cross-functional communications and reporting support
Manage all deliverables to achieve targeted dates and ensure successful market and store openings by spearheading communications and follow-ups with cross-functional teams and 3rd party vendors
Create reports on project progress using measurable metrics and delivery dates.
Create status reports on new market opening targets and existing market roadmap status
Identify and introduce new ideas and solutions to create efficiencies in overall new market entry and market maintenance.
Drive process innovation and simplification for end-to-end procedures with emphasis on identifying efficiencies, improving timelines and ensuring scalability
This role reports to Senior Director but is part of the project management team, led by the project management lead
Requirements
Experience as tech project manager working for companies with international footprint
Physical retail or restaurant project management experience preferred
Technical knowledge in MS Office (Excel, PowerPoint, Word), Power BI, Project Management software and ability to learn new applications
Project management/project planning
Ability to manage multiple timelines and initiatives
Able to communicate/present clearly to all levels of management
Process creation and metrics reporting experience
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