We are looking for
tech engineers with cybersecurity/tech/IT experience
in pre-sales, support and/or post-sales delivery roles.
If you have IT deployment and support experience, this is a career opportunity to develop a career in IT consultancy / consultancy-based role.
If you are not sure if you fit, you are still welcomed to apply for the position.
Responsibilities
Engineering activities for Cyber Security products (e.g., SASE, WAF, endpoint security, DNS Security, DLP, NDR).
Getting involved in large-scale local & regional projects.
Providing technical solution initiatives, PoC and implementation services including proposal, design, testing, deployment & documentation.
Render technical support and ensure customer satisfaction.
Analyse and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues.
Being on routine standby to support 24×7 maintenance support calls.
Actively participating in team and departmental meetings by providing feedback on the current day to day activity and recommendations for improvement.
About You
3-6 years of experience supporting cybersecurity or network security related solutions (i.e., Web Proxy, WAFS, or Next Generation Firewall).
Can perform endpoint & network troubleshooting to identify and isolate the cause of the issue.
Equipped with knowledge & experience of cloud-based solutions.
Location
Johor Baharu, Johore, Malaysia
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