Technical Account Manager EMEA

Job description

Overview
Camunda is the
leader in enterprise agentic automation, orchestrating complex business processes , including high-value knowledge work, across agents, people, and systems.

By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes.


Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda
to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.


As a fully remote, global company, we’re rewriting the rules of modern business.

Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a
Great Place to Work , and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team.

If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.


At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value.

In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale.

Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams.

If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.


What You’ll Be Doing
Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives
What You Bring
Ability and/or willingness to use our product
At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
Nice to haves
Experience in enterprise automation, business process management, process orchestration, or robotic process automation
Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, etc.)
Familiarity with Camunda products
#LI-AL1 #LI-DNI
What We Have to Offer
Compensation
We offer competitive, fair, and transparent compensation.

Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.


The Annual Total Target Cash
(base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market.

Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
United States: $150,100 to $247,600
Germany: €97,000 to €160,400
United Kingdom: £94,200 to £155,000
Singapore: S$186,400 to S$279,600
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.


Equity:
We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).


Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based.

Our benefits are globally designed and locally delivered where applicable.


Remote & Flexible:
Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off
In Person Connection:
We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi
Health & Wellbeing:
Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement
Financial Security:
Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant
Professional Growth:
Up to $1,000 per year for self-driven learning: courses, certifications, books, you decide)
More of what we offer globally & in your country can be found
here
Everyone is welcome at Camunda — it’s a celebrated component of our culture.

We strive to create an inclusive environment that empowers our people.

All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.

We are looking forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
#J-18808-Ljbffr

Required Skill Profession

Other General