If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an
Ateme
solution created by our award-engineering teams.
Ateme
(PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms.
Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.
Guided by a robust
CSR
policy, we are committed to making entertainment greener, promoting our employees’ well-being and ethical business practices.
At
Ateme , we prioritize
innovation, collaboration, empowerment, agility, and diverse contributions .
Join our international team for an exciting journey in shaping the future of video!
Role
Technical Account Manager (TAM) will be responsible for building and maintaining Pre/Post sales relationships with
Ateme’s
largest and most complex customers.
The TAM will serve as a trusted solutions advisor, ensuring successful solution deployment and adoption.
By maintaining a long-term relationship, the Technical Account Manager develops the customers' satisfaction and will work with the sales team for successful support contract renewals, expansions, and recurrent business.
Missions
Pre-Sales
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption
Design and develop innovative solutions to customer requirements
Close coordination with sales and marketing to align solution design with customers’ business requirements
RFP management: proactively scopes the technical solution required to address customer requirements, assesses customers’ needs
Prepares and sets up proof of concept and demos in customer environments
Creates and delivers high-level presentations, demonstrations, and discussions
Drives the end-to-end sales-cycle from qualification to execution including deal close
Projects
Factory acceptance tests, System integration and testing
On-site integration & deployment with customer technical staff
Deliver and coordinate fixes and new features deployment
Provide visibility on new builds and software roadmap
Prepare and provide systems technical training to key customers
Ensure Project closure and maintain system/project documentation
Support
Act as primary contact for customers under support contract (contract management, escalations, process issues)
Serve as interface between customers and internal teams (Support, R&D, Product, Management)
Coordinate support activities: ticket lifecycle, JIRA updates, vendor coverage, RMA follow-up
Ensure service quality: preventive maintenance (plans, health checks), corrective actions, issue resolution
Provide technical leadership on managed contracts, support engineers, and test platforms
Escalate critical issues appropriately and ensure top management visibility
Perform on-site expertise during support or project phases when required
Essential requirements:
Bachelor's degree in
Computer Science, Engineering, or related field
Min.
5 years of experience
in presales or solution architecture
Linux, Virtualization & Cloud : Hands-on with Linux, Docker, Kubernetes, and cloud orchestration
IT & Cloud Infrastructure : Solid knowledge of servers, storage, networking, DevOps, application deployment, and security
Video Systems : Familiar with digital video architectures (DVB, IPTV, OTT)
Video Compression & Transport : Deep expertise in MPEG-2, H.264, HEVC, JPEG2000, MPEG-TS, HLS, DASH, Zixi/SRT
Programming & APIs : Experience with XML, SOAP, REST, Python (nice-to-have), and web services
Strong
customer-facing communication and presentation skills
Experience preparing
technical proposals
Ability to work with
cross-functional teams
Industry certifications are a plus
Due to work pass limitations, a preference will be given to Singaporeans and PRs.
Only shortlisted candidates will be notified / contacted.
EQUAL EMPLOYMENT OPPORTUNITY
Ateme SA
and all its subsidiaries respect Equal Opportunity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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