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Urgent! Technical Account Manager Job Opening In Singapore, Singapore – Now Hiring Tek Systems
We are looking for a
Technical Account Manager
to develop both a deep and broad comprehension of the Messaging APIs. In this globally distributed function, you will:
Build programs that support and nurture multiple partners and customers.
Own one-to-many customer engagement strategies for long-tail customers.
Help to support and drive customer and partner growth, retention, and advocacy.
About the Role
Act as a point of escalation for long-tail partners and clients; coordinate customer calls and remote troubleshooting when required.
Own and engage with a growing portfolio of 100+ partners and direct clients.
Work closely with product and engineering teams to ensure high customer satisfaction.
Collaborate with other regional Technical Account Managers to review account health and proactively identify gaps in customer/product experience.
Maintain and report customer account health and other key metrics.
Ensure escalated API issues are resolved in a timely manner and communicated effectively to customers.
Partner with Client Managers and the Partnerships team to understand business priorities and technical environments.
Work with global Support and cross-functional teams to improve support processes and tools.
Analyze support tickets and provide recommendations to improve customer experience.
Build relationships with Product and Engineering teams to advocate for customer needs.
Ability to travel internationally as needed.
Key Responsibilities
Required Qualifications
3+ years of technical support experience in enterprise applications, customer success, or account management.
Experience with enterprise cloud software and concepts, cloud service providers and APIs.
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Excellent analytical skills to respond to customer and partner needs at scale.
Proven ability to build relationships and remove blockers to expedite work.
Demonstrated experience troubleshooting escalations in a ticket-based workflow while meeting SLA requirements.
Experience using tools and technology to deliver value to multiple accounts through one-to-many programs.
A mindset of continuous improvement and contribution to scalable service processes.
Experience using operational metrics to prioritize and take action.
Preferred Qualifications
2+ years of experience in scaled account management programs in mid-market or enterprise companies.
1+ years of project management experience or relevant certification.
Familiarity with incident and escalation management best practices.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Unlock Your Technical Account Potential: Insight & Career Growth Guide
Real-time Technical Account Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Account in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6924 jobs in Singapore and 5991 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Account roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tek Systems is currently hiring and seeking a Technical Account Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Account Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tek Systems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Account Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Account Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Account Manager interview at Tek Systems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tek Systems's products or services and be prepared to discuss how you can contribute to their success.
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