Technical Analyst | Level 2 and above | (with systems & firewall experience)
Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (5-days workweek)
Location: Roaming based on request.
(Singapore)
Salary: $2,800 - $4,000 per month
Probation Period: 6 months (can be shortened based on performance)
Core Responsibilities
- Provide Tier 2 support via service desk for hardware, software, and networking issues
- Install, configure, and manage servers (Windows Server, Active Directory, DNS, etc.)
- Maintain and monitor firewall configurations (e.g., Fortinet, Cisco ASA, Palo Alto)
- Support backup and disaster recovery systems
- Implement system patches, upgrades, and security policies
- Manage user permissions, access controls, and MFA systems
- Document incidents, changes, and infrastructure procedures
- Assist in infrastructure projects (on-premises or cloud migrations, etc.)
Required Skills
- Windows Server administration (AD, DHCP, DNS, Group Policy)
- Experience with firewalls (configuration, troubleshooting, policies)
- Knowledge of networking protocols (TCP/IP, VPNs, VLANs)
- Virtualization platforms (VMware, Hyper-V)
- Backup and recovery tools (Veeam, Acronis, etc.)
- Endpoint protection and patching tools
- ITIL practices and ticketing systems (ServiceNow, Jira, etc.)
- Strong troubleshooting skills for both hardware and software issues.
- Basic knowledge of Windows and macOS environments, as well as common business applications.
- Good communication skills, especially able to support Chinese-speaking clients or users.
- Ability to work independently and as part of a team.
- Require to travel to different client sites to deliver technical support and services.
(Depends on tickets)
Certifications (Nice to Have)
- CompTIA Network+ / Security+
- Microsoft Certified: Azure Fundamentals or similar
- Cisco CCNA (especially for firewall/networking-heavy roles)
- Fortinet NSE certifications
- ITIL Foundation
EA Personnel Name: Jack
EA Personnel No: R
EA License No: 16C8004