Technical Customer Support Engineer Australia or Singapore

Job description

Technical Customer Support Engineer - Australia or Singapore
About ClickHouse
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally.

The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes.

Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud.

It is available through open-source or on AWS, GCP, Azure, and Alibaba.


Note: this is a remote position, but the final candidate must be located in Singapore or Australia
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world.

We are seeking a Technical Support Engineer
to join our global Support Engineering team.

We hope to find you ready to take on a large variety of tasks related to our customers locally in APJ as well as more regionally across APAC and EMEA.

This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.


What you will be doing:
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse.

Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements (SLAs) on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
You are self-driven, curious, and eager to continuously learn and grow
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Compensation
For roles based in the
United States , t he typical starting salary range for this position is listed above.

In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed.


These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting.

The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.


An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.


Flexible work environment
- ClickHouse is a globally distributed company and remote-friendly.

We currently operate in 20 countries.


Healthcare
- Employer contributions towards your healthcare.


Equity in the company
- Every new team member who joins our company receives stock options.


Time off
- Flexible time off in the US, generous entitlement in other countries.


A $500 Home office setup
if you’re a remote employee.


Global Gatherings
– We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.


Culture - We All Shape It
As part of our first 500 employees, you will be instrumental in shaping our culture.


Are you interested in finding out more about our culture?

Learn more about our values here.

Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.


Equal Opportunity & Privacy
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Please see here for our Privacy Statement.


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Required Skill Profession

Other General