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Technical Engineer Job Opening In Singapore, Singapore – Now Hiring Idemia


Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies.

Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.

In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages.

We strongly believe that our diversity is a key driver of innovation and performance.

Purpose


This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Key Missions

  • Analyzes, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA

  • Reproduces and document customer problems and escalate them to relevant solution or product development teams

  • Provides input as required on product and customer specific functionality, configuration and usage

  • Designs corrective action plans or local workarounds that allow issues to be solved within the SLA

  • Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress

  • Maintains support documentation up to date

  • Carries out on-site administration and preventive maintenance activities

  • Performs system upgrades at customer premises during post go live period (ramp up/grace period)

  • Ensures procedures are correctly implemented

  • Maintains IT infrastructure and backend components, including hardware and software

  • Conducts standard and complex analysis in autonomy

  • Participates to integration workshop as referent

  • Coaches Customer Success Engineers

  • Profile & Other Information

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Engineer Potential: Insight & Career Growth Guide


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    32820 Jobs in Singapore
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    Download Technical Engineer Jobs Trends in Singapore and Singapore

    Are You Looking for Technical Engineer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Idemia adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Technical Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Engineer?

    Key qualifications for Technical Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Engineer Job Success

    Idemia interview tips for Technical Engineer

    Here are some tips to help you prepare for and ace your Technical Engineer job interview:

    Before the Interview:

    Research: Learn about the Idemia's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Engineer interview at Idemia, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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