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Urgent! Technical Lead – Day 2 Service Operations Job Opening In Singapore, Singapore – Now Hiring ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.

Technical Lead – Day 2 Service Operations



Job description

Overview

Experienced Technical Lead to provide technical leadership and oversight for Day 2 service operations.

The role will focus on ensuring operational stability, continuous improvement, and alignment with enterprise architectural standards.

This position requires a blend of hands-on expertise in cloud and data centre infrastructure, strong governance and compliance awareness, and the ability to mentor technical teams while collaborating with cross-functional stakeholders.

Key Responsibilities

Technical Leadership & Day 2 Operations:

  • Provide leadership and guidance for ongoing support and service operations, ensuring high availability, performance, and resilience.

  • Act as a key escalation point for critical incidents, problem management, and complex technical challenges.

  • Mentor and develop engineering teams across multiple service areas (cloud, infrastructure, security).

Cloud Architecture & Infrastructure:

  • Architect, design, and maintain secure and scalable cloud platforms (AWS, Azure, hybrid) that align with compliance, governance, and performance standards.

  • Drive implementation, maintenance, and operations of solution platforms, ensuring they meet business and security requirements.

  • Support migration projects (on-prem to cloud, physical to virtual) and optimize hybrid infrastructure performance.

Governance, Compliance & Security:

  • Establish, review, and refine governance frameworks and policies for cloud usage.

  • Support vulnerability assessments, remediation, and platform security hardening across environments.

  • Ensure operational processes, SOPs, and documentation align with compliance and audit requirements.

Innovation & Continuous Improvement:

  • Identify, evaluate, and recommend new tools/technologies to improve efficiency, resilience, and cost effectiveness.

  • Lead initiatives to enhance service delivery, streamline operations, and adopt cloud best practices.
    Collaborate with stakeholders to translate business requirements into technical solutions and implementation plans.

Qualifications

  • Experience: 7+ years in IT infrastructure, data centre operations, cloud/hybrid platforms, and service management; with at least 3 years in a technical leadership role .

  • Cloud Expertise: Proven experience with AWS and/or Azure , including cloud governance, automation (e.g., Ansible), and hybrid cloud solutions.

  • Infrastructure & Virtualization: Strong background in VMware, Hyper-V , storage (DAS, NAS, SAN), and networking (DNS, DHCP, VLAN, DMZ).

  • Security & Compliance: Knowledge of IT governance, security frameworks, vulnerability management, and audit processes.

  • Leadership & Management: Skilled in incident management, BAU operations, project planning, vendor management, and SLA adherence.

  • Technical Skills: Hands-on experience in Linux/Windows server management, backup/recovery solutions, and migrations (P2V, cloud).

  • Soft Skills: Excellent communication, stakeholder collaboration, and ability to lead and mentor high-performing teams.


Required Skill Profession

Other General



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