Technical Operations Strategist

Job Summary
As a Deputy Technical Operations Manager, you will play a pivotal role in leading the Managed Services Operations team.

This position requires a unique blend of technical knowledge, leadership skills, and project management expertise to oversee the technical infrastructure, manage a team of technical professionals, ensure system reliability and security, and continuously seek ways to improve operational efficiency.
Key Responsibilities:

  • Oversee all technical operations within the organization, including infrastructure management, system administration, and Managed Services operations.

  • Ensure the reliability, availability, and performance of technical systems and services to meet business requirements and service level agreements (SLAs).

  • Monitor key performance indicators (KPIs) related to technical operations and take proactive measures to address issues and optimize performance.

  • Lead and manage technical teams, including system administrators, Virtualization, Storage, Backup, and infrastructure support staff.

  • Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.

  • Set performance goals and expectations for team members and conduct regular performance evaluations.

  • Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.

  • Collaborate with other departments to align technical operations with business goals and objectives.

  • Identify emerging technologies and trends relevant to technical operations and develop plans for their adoption and integration.

  • Responsible for incident management processes to ensure timely resolution of technical issues and minimize service disruptions.

  • Coordinate with technical teams to troubleshoot and resolve complex technical problems, escalating issues as needed.

  • Implement preventive measures and corrective actions to address root causes of recurring incidents.

  • Manage the planning and implementation of changes to technical systems and infrastructure, ensuring minimal disruption to operations.

  • Coordinate with stakeholders to communicate changes, obtain approvals, and mitigate risks associated with changes.

  • Ensure compliance with industry standards and regulations.

  • Conduct regular audits of systems and processes.

  • Establish and maintain documentation for technical systems, processes, and procedures.

Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.