Urgent! Technical Product Support Analyst Job Opening In Singapore, Singapore – Now Hiring Intapp
Intapp is looking for a Technical Product Support Analyst to join our client support team.
This position will handle internal requests for our cloud based SaaS platforms.
Responsibilities include provisioning new client sites, handling client site changes and controlling site access.
This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues.
In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction.
This position is expected to perform detailed research through in-depth knowledge of the Intapp Platforms.
What you will do:
Responsible for triaging and resolving internal support tickets that flow into the help desk queue.
Assist employees with questions regarding new client site provisioning, changes and feature enablement.
Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features.
Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team.
Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester.
Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution.
Provide clear and concise verbal and written communications with end-users.
Provide feedback to the Support Manager to help develop efficient methods for handling commonly recurring issues.
May assist in new product release testing and UI feedback sessions with the Product team.
May work on some product support tickets as needed to investigate, triage and resolve tickets that flow through the queue.
What you will need:
Degree in a relevant field, like Computer Science, IT, Software Engineering or documented work experience in a technical support field
Strong Excel skills
Deep knowledge of Windows OS and Microsoft Office Suite
Knowledge of help desk ticketing and workflows
Ability to read and analyze application error logs
Sharp troubleshooting and analytical abilities
Great verbal and written communication skills
Understanding of functional programming concepts
Dedication and commitment to resolve client issues
Experience with SaaS (cloud based) software deployments
Ability to work independently
Bonus if you have:
Microsoft, .NET, SQL or similar certification
Basic scripting and programming experience
Understanding of .NET Platform
Strong understanding of data structures and algorithms
Experience in C# and Entity Framework
VBA programming experience (other languages acceptable)
Ability to interact with a wide range of customers and technical issues
Experience working in a dev environment; i.e. Visual Studio 2015/2017, SQL Server 2016, TFS, Entity Framework, Aspose or React/Redux
Experience working in the private equity or investment banking sector is a strong plus.
What you will gain at Intapp:
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients.
You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.
We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals.
We offer reimbursement for training and continuing education to help you stay ahead in your career.
Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration.
Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.
Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority.
Together, we are building a company of long-term value that we can all be proud of.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone.
We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings.
Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email.
Intapp will never ask for financial information of any kind or for any payment during the job application process.
We post all legitimate job openings on the Intapp Career Site at .
If you believe you were a victim of such a scam, you may contact your local authorities.
Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
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Unlock Your Technical Product Potential: Insight & Career Growth Guide
Real-time Technical Product Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Product in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8072 jobs in Singapore and 7163 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Product roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Intapp is currently hiring and seeking a Technical Product Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Product Support Analyst Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intapp adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Product Support Analyst Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Technical Product Support Analyst interview at Intapp, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intapp's products or services and be prepared to discuss how you can contribute to their success.
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