Technical Project Manager Lead, Technology Solutions

Job description

Overview

The Technical Project Manager Lead works closely with their manager and may lead a team of one or more individuals, but it is not required.

This position is designed to use Project Management expertise and technical skills of the individual to train and/or mentor team members, assign and execute initiatives that improve automation within production teams across the company, and find creative solutions when issues arise.

They also serve as the escalation point in their region for all technology issues, ideas, improvements, and utilization.

A successful Technical Project Manager Lead is a highly organized and flexible team player who thrives in a landscape of ever-changing priorities.

They are self-motivated to learn, curious, and seek out production inefficiencies that can be automated and streamlined using our internal technology while also being an expert in the translation industry and the company’s technology products.

Description

Management

• May manage one or more Project Managers within the Technology Solutions team by developing and keeping track of the assigned team’s yearly/quarterly goals, holding biweekly 1:1s, and handling yearly performance reviews
• Serve as a mentor to one or more Project Managers across different Production verticals or within the Technology Solutions team to expand reach of technical knowledge across the company by coaching and developing existing employees
• Provide instruction, guidance, and feedback on assigned team’s projects and progress
• Support problem-solving, resolution, and decision-making skills within assigned team
• Oversee project plans, centralize team documentation, and track financial details of assigned team
• Participate in managerial-level planning for the future, provide input on team efficiency improvements and status updates of your team to your supervisor
• Develop and foster a culture of innovation and continuous improvement and growth within assigned team

Project Management

• Manage and oversee large, long range, or multiple complex projects to improve automation and efficiency within our production teams using our company technology
• Serve as regional escalation point for all technology issues, ideas, improvements, and utilization

Planning

• Create detailed project plans, set goals, and develop plans to meet those goals.
  
  Organize meetings to discuss progress with various teams and communicate with interested parties or key stakeholders
• Collaborate with implementation Project Managers (PMs) within Technology Solutions team to roll out projects and initiatives as required
• Work with designated project team to decide when to pivot project plans as needed, adjusting timelines and tasks accordingly based on user or key stakeholder feedback

Execution

• Monitor project progress and set deadlines, and use project management tools to track performance
• Test new setups, report bugs, request improvements, and independently follow up until successful
• Implementation is complete

Evaluation and Feedback

• Evaluate project performance and conduct risk assessments
• Measure success and effectiveness of new technology features and initiatives using various metrics, including cost and timeline savings and markup trends, and use this information to drive future improvements and development

Department Efficiencies

• Effectively liaise with other departments that are essential parts of project workflow to increase overall efficiency in Production (e.g., Internal Linguists, Desktop Publishing, etc.)
• Work to streamline production processes using technology and general best practices with focus on designing new workflows, features, and processes
• Gain expert knowledge of all production technologies and new products as they become available, acting as the project or product lead for information regarding usage of new versions and features
• Make recommendations to department Team Leads and Managers across Production hubs on ways to improve/streamline any processes as part of TransPerfect’s commitment to continual improvement

Product Management

• During development and post-product release, collect and evaluate Production and Vendor feedback and provide information Senior or Lead PMs
• Attend weekly development sessions with the Product Managers for all GlobalLink suite products and re-cap, actively participating in feature roadmap planning, and providing re-caps of action items where necessary
• Consistently provide constructive feedback to all stakeholders in the software and process development cycle
• Collaborate with implementation PMs, developers, and key stakeholders to identify problems and creatively think of workarounds and alternative solutions when critical issues arise during development cycle and post release
• Research current trends in the localization industry, with a specific focus on technology developments to gain insight into TransPerfect’s competitive landscape

Training

• Train Production and Vendor (and Sales where necessary) users of TransPerfect technologies, focusing on newly developed features and processes
• Create clear instructions for all Production and Vendor users and update as new improvements, processes, and features are rolled out
• Work independently to set up training sessions for new processes within the initiatives assigned
• Be involved with training of new employees as needed

Other

• Attend trade shows/conferences/client meetings, as needed
• Proactively learn about TransPerfect’s clients and their industries to fully understand the context in which the technology is being utilized
• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Skills

• Expert communication skills (both written and verbal) in English
• Ability to think both technically and pragmatically
• Superior organization and time management
• Mastery of problem-solving/critical thinking skills
• Accomplished collaboration in a group setting
• Remain calm and logical under high-urgency situations, and maintain focus on core capacities
• Maintain professionalism, and result-orientation in all situations, especially under pressure and tight deadlines
• An exemplary team player with a flexible and creative approach

Required Experience

• Minimum Bachelor’s degree or its equivalent
• Minimum 4+ years Project Management experience

Required Skill Profession

Management & Operations