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Technical Support Advisor Job Opening In WorkFromHome – Now Hiring ada


Job description

About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone.

We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve.

With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort.

Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth.

That’s why our values are rooted in driving progress and continuous improvement.

If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at

About You

  • You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.

  • Technical Competences:
    • You have experience using Postman or CURL
    • Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)
    • You possess a working knowledge of Application Programming Interfaces (APIs),
    • You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.

    • You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.

    • You manage competing priorities transparently.

    • You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.

Outcomes

  • Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
  • Deliver exceptional customer service experience and technical support to our clients.

  • Support our non-engineering teams in using, debugging, and understanding our platform.

  • Maintain and improve internal product documentation for the client support team.

  • Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success.

We prioritize your well-being, growth, and work-life balance.

Here’s what we offer:

  • Unlimited Vacation: Recharge when you need to.

  • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

  • Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

  • Employee & Family Assistance Plan: Resources to support you and your loved ones.

We also offer the following perks:

  • Flexible Work Schedule: Balance your work and personal life.

  • Remote-First, In-Person Friendly: Options to work from home or at our local hub.

  • Learning & Development Budget: Invest in your long-term growth goals and skills.

  • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

  • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

  • Hands-On with LLMs: Enhance your expertise in leveraging large language models.

  • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada.

Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position.

We appreciate the time you have invested in learning more about us.

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in WorkFromHome, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8585 Jobs in Singapore
8585
87 Jobs in Workfromhome
87
Download Technical Support Jobs Trends in Workfromhome and Singapore

Are You Looking for Technical Support Advisor Job?

Great news! is currently hiring and seeking a Technical Support Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ada adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Advisor?

Key qualifications for Technical Support Advisor typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Advisor?

To improve your chances of getting hired for Technical Support Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Advisor Job Success

ada interview tips for Technical Support Advisor

Here are some tips to help you prepare for and ace your Technical Support Advisor job interview:

Before the Interview:

Research: Learn about the ada's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Advisor interview at ada, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ada's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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