About Us
We are seeking a Technical Support Analyst to join our team.
Our Technical Support Analysts are the experts who solve problems faced by our end-users.
They provide a single point of contact for end users to report problems and work closely with team members to resolve reported issues.
Job Description
Assist in product support for end users
Coordinate with team members to resolve reported problems by end users with SLA
Provide a single point of contact for end users to report problems
Work closely with team members to suggest and propose prevention methods or workarounds for problems
Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
Willing to perform 24/7 support duties on rotational basis
Perform tasks assigned by direct supervisor
Job Requirements
Qualifications
Minimum Advance Diploma in Computer Science or related field
Experience
At least 1 year of technical support customer service experience in a corporate IT environment.
Basic knowledge in TCP/ IP networking as well as web services
Basic knowledge in web application development and support
Skills
Ability to work on their own initiative and be a self-starter
Detail-oriented and ability to consistently produce high quality, accurate work
Exceptional problem solving and troubleshooting skills
Willingness and ability to work co-operatively with others as part of a team
Flexibility in terms of responsibilities and working arrangements
Good interpersonal and communication skills with report writing and documentation skills
Ability to work under pressure for deliverables
What makes a (super!) Technical Support Analyst in Titansoft
Candidates who are skilled in IIS, SQL, Logparser and Powershell
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
#J-18808-Ljbffr