RestoSuite (Resto) is a global intelligent restaurant SaaS provider, dedicated to offering one-stop digital solutions for the food and beverage industry.
Its services integrate merchant management, CRM, smart POS, KDS, supply chain management, data analytics, and more.
Resto helps businesses optimize management processes, enhance customer restaurant experience, reduce operational costs, and achieve efficient operations and sustainable growth—redefining the dining experience in the digital age.
Our team has served over 250,000 stores worldwide to date.
Currently, we are actively expanding into overseas markets, including North America, Europe, Australia, Southeast Asia, and the Middle East.
You are welcome to join us!
About the Role
The Technical Support Associate is responsible for restaurant technology installations and post-sales support.
This role will interface with both restaurants and customers to optimize Resto’s services in the local markets where we operate.
This operations-driven role will manage partnerships and collaborate cross-functionally across the business.
Responsibilities
- Install, configure, and train restaurant staff on Resto products, including hardware and networking devices—terminals, kiosks, handhelds, printers, and other peripheral equipment.
- Collaborate with the menu team to set up and configure the restaurant’s menu correctly prior to installation, and assist with menu requests as needed after installation.
Use sound judgment to independently determine restaurant priorities, the sequence of implementation steps based on restaurant needs, and menu design options.
- Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
- Collect, organize, and address feedback from restaurant partners and customers.
- Communicate with restaurants to understand their needs, and optimize business performance by identifying opportunities to implement impactful solutions for our restaurant partners.
- Collaborate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
- Collaborate with the local team to ensure the growth and profitability of our restaurant technology solutions.
Identify upsell opportunities and partner with the local restaurant technology sales team to ensure execution.
Qualifications
- Bilingual proficiency in English and Mandarin is required.
- 1+ years of relevant experience is highly preferred.
(If you have no work experience, we can also train you to become an excellent implementation engineer.) - Prior startup experience is preferred.
- A bachelor’s degree in a related field is preferred.
- A valid driver’s license and access to a vehicle are required.
Salary Range and Compensation Package
- Birthday leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Salary: $50K–$80K, plus monthly performance bonus
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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