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Technical Support Engineer Job Opening In Central Business District – Now Hiring Toku


Job description

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer.

As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes.

The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

  • Provide support for all technical queries from customers related to Toku's multi-product platform via email and other asynchronous channels.

  • Diagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations.

  • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback.

  • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences.

  • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability.

  • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques.

  • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience.

  • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system.

  • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs.

  • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

  • Strong understanding of VoIP, SIP, WebRTC, and cloud telephony concepts.

  • Experience with contact center platforms (e.g., Genesys Cloud, Five9, Talkdesk, NICE CXone, Amazon Connect).

  • Familiarity with APIs, scripting (Python, JavaScript, CURL commands), and cloud infrastructure (AWS – Debugging & troubleshooting using CloudWatch).

  • The capability to evaluate and focus on in-depth problem analysis of Toku's products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required

  • Familiarity with features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have.

  • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage.

  • At least 2 years of experience in a technical software environment.

    Preferably within a startup or fast-paced environment.

  • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner.

  • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously.

  • Familiarity with CRM software and support ticketing systems (Atlassian – Jira)
  • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude.

  • Ability to work shifting schedules

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Central Business District, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8417 Jobs in Singapore
8417
609 Jobs in Central Business District
609
Download Technical Support Jobs Trends in Central Business District and Singapore

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Toku adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Business District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Toku interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Toku's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Toku, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Toku's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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