Key Responsibilities:
Customer Support:
- Deliver prompt and effective technical support to customers.
- Assist customers in diagnosing and resolving issues.
Issue Resolution:
- Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
- Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
- Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.
Documentation:
- Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
- Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.
AWS, Azure and Linux Expertise:
- Demonstrate in-depth knowledge of the AWS & Azure platform and its services.
- Utilize Linux proficiency for related tasks, including OS patching and system administration, Private and Confidential.
System Monitoring
- Implement and maintain system monitoring tools to track the health and performance of AWS & Azure resources and services.
- Respond to monitoring alerts and take appropriate actions to address potential issues proactively.
Technical Collaboration:
- Collaborate closely with cross-functional Onsite teams, including engineering teams, to resolve intricate issues and ensure timely solutions.
Requirements:
- Minimum Diploma in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 1 year of experience in technical support or system administration.
- Proven experience with AWS and/or Azure cloud services.
- Strong knowledge of Linux and Windows operating systems.
- Experience managing and troubleshooting Active Directory and related services.
- Familiarity with ITIL practices and ticketing systems.
HOW TO APPLY:
Interested applicants, please click on Apply Now.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Gao YueWen
EA Personnel Reg No: R