Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Engineer (In Person Payments).
Singapore Jobs Expertini

Urgent! Technical Support Engineer (In Person Payments) Job Opening In Singapore, Singapore – Now Hiring Adyen

Technical Support Engineer (In Person Payments)



Job description

Technical Support Engineer (In Person Payments)

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.

We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.

Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer (In Person Payments)

As a Technical Support Engineer (In Persons Payments), based in Singapore, you will be part of a team that operates as a key point of contact with Adyen’s merchants across the globe.

You will work directly with a variety of other Adyen teams across the technology, commercial and operational sphere to deliver the merchant support model.

The service Adyen Technical Support team provides to the merchant has a direct impact on their ability to take payments and further grow their business.

You will be an extremely merchant-focused, highly motivated individual that thrives on shared success.

You will be part of an international team with diverse backgrounds and skill sets.

With Adyen being a 24/7 business we operate across time zones using a follow the sun principle.

The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams.

What you’ll do

  • Provide our customers with the help and instruments they need for them to successfully accept payments globally predominantly focused with our in-person payment products
  • Be a key source of knowledge on the Adyen platform, products, APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
  • Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
  • Serve as a feedback loop for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
  • Providing first in class service which will be analysed via CSAT and regular QA of engineers tickets

Who you are

  • You have experience as a Technical Support Engineer/Technical Solutions Consultant
  • You have experience in networking and IT hardware; any POS experience would be a bonus
  • You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email
  • You are capable of making quick, informed decisions under pressure while prioritising tasks based on urgency
  • You’re creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
  • You’re able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
  • You're a team player who takes responsibility for tasks and you enjoy working independently;
  • Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances
  • You like going the extra mile to ensure customer satisfaction and delight
  • You have strong written and verbal communication skills in English; other languages would be a bonus
  • Must be willing to travel globally where required

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives.

This diversity of backgrounds and cultures is essential in helping us maintain our momentum.

Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.

No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.

Does this sound like you?

If so, Adyen encourages you to reconsider and apply.

We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us.

We aim to get back to you regarding your application within 5 business days.

Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Learn more about our hiring process here .

Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office.

We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula.

Learn more here.

#J-18808-Ljbffr


Required Skill Profession

Technical Support & Administration



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9811 jobs in Singapore and 8587 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Engineer (In Person Payments) Job?

    Great news! is currently hiring and seeking a Technical Support Engineer (In Person Payments) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adyen adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Technical Support Engineer (In Person Payments) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Engineer (In Person Payments)?

    Key qualifications for Technical Support Engineer (In Person Payments) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Engineer (In Person Payments)?

    To improve your chances of getting hired for Technical Support Engineer (In Person Payments), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Engineer (In Person Payments) Job Success
    Adyen interview tips for Technical Support Engineer (In Person Payments)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Adyen's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Engineer (In Person Payments) interview at Adyen, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Adyen's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Engineer (In Person Payments) Positions

    Setting up job alerts for Technical Support Engineer (In Person Payments) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!