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Technical Support Engineer (Level 1) Job Opening In Singapore, Singapore – Now Hiring OCEANDRIVE NETWORKS PTE. LTD.


Job description

Overview

We are looking for a proactive and customer-oriented Level 1 Technical Support Engineer to join our dynamic support team.

This role is the first point of contact for clients and internal users, providing timely and effective resolution of basic technical issues.

The Level 1 Engineer will troubleshoot, escalate when needed, and ensure a high level of customer satisfaction.

Key Responsibilities

  • Serve as the first line of support for incoming helpdesk requests via phone, email, or ticketing system.

  • Diagnose and resolve common hardware, software, network, and peripheral issues.

  • Provide basic support for operating systems, productivity tools (e.g., Microsoft Office, email clients), and standard business applications.

  • Guide users through step-by-step troubleshooting and solutions.

  • Escalate unresolved or complex issues to Level 2/3 engineers in a timely manner.

  • Document all incidents, resolutions, and updates in the ticketing system.

  • Assist with user account setup, password resets, and basic system configurations.

  • Follow standard operating procedures (SOPs) and comply with service level agreements (SLAs).

  • Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

  • Diploma in Information Technology, Computer Science, or related field.

  • 1–2 years of IT support/helpdesk experience preferred (fresh graduates with strong technical aptitude will be considered).

  • Basic knowledge of Windows/Mac operating systems, MS Office, and networking fundamentals (TCP/IP, DNS, DHCP).

  • Familiarity with remote support tools and ticketing systems is an advantage.

  • Strong problem-solving, analytical, and communication skills.

  • Ability to multitask and prioritize issues effectively.

  • Customer-oriented with a willingness to learn and grow.

Preferred

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals, ITIL Foundation) will be an advantage.

  • Experience supporting SME environments or managed services is a plus.

  • Strong advantage if you have a driving license

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8585 Jobs in Singapore
8585
7347 Jobs in Singapore
7347
Download Technical Support Jobs Trends in Singapore and Singapore

Are You Looking for Technical Support Engineer (Level 1) Job?

Great news! is currently hiring and seeking a Technical Support Engineer (Level 1) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OCEANDRIVE NETWORKS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Engineer (Level 1) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer (Level 1)?

Key qualifications for Technical Support Engineer (Level 1) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer (Level 1)?

To improve your chances of getting hired for Technical Support Engineer (Level 1), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer (Level 1) Job Success

OCEANDRIVE NETWORKS PTE. LTD. interview tips for Technical Support Engineer (Level 1)

Here are some tips to help you prepare for and ace your Technical Support Engineer (Level 1) job interview:

Before the Interview:

Research: Learn about the OCEANDRIVE NETWORKS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer (Level 1) interview at OCEANDRIVE NETWORKS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OCEANDRIVE NETWORKS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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