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Technical Support Engineer, Senior Team Job Opening In Singapore, Singapore – Now Hiring Fireblocks


Job description

Technical Support Engineer – Senior Team

Location: Singapore

Fireblocks is transforming the way businesses interact with digital assets.

As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators.

Clients such as BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more rely on Fireblocks to securely move and manage digital assets at scale.

We are seeking an experienced and customer-focused Technical Support Engineer – Senior Team to work on our most complex and high-priority cases.

Senior Team members specialize in handling escalations from the Frontline Support Team, resolving technically challenging issues, and collaborating across departments to deliver the highest standard of service to our customers.

Key Responsibilities

  • Investigate and resolve complex technical issues escalated from the Frontline Support Team.

  • Collaborate with Engineering, Product, DevOps, and Site Reliability teams to troubleshoot and resolve advanced cases efficiently.

  • Provide real-time assistance via Slack, Google Meet, and ticketing systems for urgent or technically demanding matters.

  • Participate in critical incident response, including emergency troubleshooting sessions and post-incident reviews to identify improvements.

  • Maintain thorough case documentation, including root cause analysis, resolution steps, and preventive recommendations.

  • Contribute to internal knowledge base articles, troubleshooting guides, and support tooling improvements.

  • Mentor Frontline Support Engineers to strengthen overall team troubleshooting skills and technical depth.

Minimum Qualifications

  • 2–4 years of experience in Technical Support, Customer Success Engineering, or a similar technical troubleshooting role.

  • Proven expertise in debugging APIs, system integrations, and cloud environments.

  • Hands-on experience with tools such as Coralogix, DataDog, OpenSearch, and database query tools.

  • Strong communication skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.

  • Ability to manage multiple complex cases simultaneously while maintaining exceptional attention to detail.

  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.

  • Role requires work hours aligned with APAC time zone

Preferred Qualifications

  • Experience supporting digital asset platforms, blockchain technologies, or cryptographic systems.

  • Understanding of key blockchain concepts, such as public key cryptography, smart contracts, and consensus protocols.

  • Experience in enterprise environments, especially in regulated industries such as financial services or compliance.

About Fireblocks Fireblocks’ mission is to enable every business to easily and securely access digital assets and cryptocurrencies.

Our platform supports thousands of organizations around the globe—and we believe our workforce should be as diverse and dynamic as the clients we serve.

We are committed to building a culture that values innovation, integrity, and inclusivity.

Please review our Candidate Privacy Policy.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies.

In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8431 Jobs in Singapore
8431
7250 Jobs in Singapore
7250
Download Technical Support Jobs Trends in Singapore and Singapore

Are You Looking for Technical Support Engineer, Senior Team Job?

Great news! is currently hiring and seeking a Technical Support Engineer, Senior Team to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fireblocks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Engineer, Senior Team Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer, Senior Team?

Key qualifications for Technical Support Engineer, Senior Team typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer, Senior Team Job Success

Fireblocks interview tips for Technical Support Engineer, Senior Team

Here are some tips to help you prepare for and ace your Technical Support Engineer, Senior Team job interview:

Before the Interview:

Research: Learn about the Fireblocks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer, Senior Team interview at Fireblocks, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fireblocks's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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