Technical Support Engineer / Senior Technical Support Engineer

Job Description

• Provide technical support to end-users, resolving hardware and software issues efficiently.
  
  
• Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.
  
  
• Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.
  
  

Requirements

• Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.
  
  
• Knowledge and hands-on experience in deploying network devices and managing network infrastructure.
  
  
• Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.
  
  
• Ability to work independently as well as collaboratively in a team environment.
  
  
• A keen interest in discovering, evaluating, and implementing new technologies.
  
  
• Able to start work immediately or within short notice period.
  
  
• Possess class 3 driving license would be considered an advantage.