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Urgent! Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Crypto Currency
About Paradex
Paradex isn’t just another decentralized exchange—it’s a Super App.
We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets.
Trade, earn, borrow, lend, and grow your on-chain identity—all in one place.
Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly.
Come help us grow!
Quick Facts
$50 Billion Lifetime Volume
$180 Million Average Daily Volume
$35 Million Total Value Locked
Paradex is committed to building transparently in public.
What You’ll Do
User Interaction Support : Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
Tier 1 Support : Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users, escalating when needed.
Advanced Troubleshooting : Use tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs to escalate to engineering.
Collaboration : Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
Documentation : Contribute to internal and external documentation based on feedback from users, feature changes or updates, and newly acquired knowledge.
What You Bring
Client Communication : Exceptional communication skills with the ability to engage proactively with clients.
5+ years of experience in a client-facing role.
Technical Proficiencies : Experience with Datadog, Grafana, and other observability tools, as well as knowledge of SQL and Python or other scripting languages.
Independent Worker : Ability to operate independently with minimal supervision and a readiness to take initiative.
On-call Availability : Willingness to be on-call, including occasional weekends.
GitHub Experience : Familiarity with using GitHub for code changes, CI workflows, and feature development.
API Mastery : Proven experience with API integration and support, along with tooling to help debug them such as Postman.
Nice to Have
Coding Knowledge : Ability to code in Python or SQL.
Crypto Knowledge : Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
Automation and Scripting : Skills in writing scripts or building tooling on automation platforms.
Certifications : Any Datadog certification is a plus.
Your Perks & Benefits
Competitive Pay : Top-tier compensation in the industry.
Generous PTO : Unlimited vacation.
Full Benefits : Comprehensive packages tailored by country.
Technology & Learning Allowances : 3,500 USD for your first-year setup, 2,000 USD refresh every 2 years, plus 1,000 USD annually for learning and development.
Listed in: Web3 Jobs, Trading Web3 Jobs, Exchange Crypto Jobs, Python Crypto Jobs, DeFi Crypto Jobs, Full Time Crypto Jobs, Web3 Web3 Jobs.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9811 jobs in Singapore and 8587 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Crypto Currency is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Crypto Currency adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer interview at Crypto Currency, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Crypto Currency's products or services and be prepared to discuss how you can contribute to their success.
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