Technical Support Engineer (Full Time)
Location In Singapore: Islandwide
Salary(SGD):
Apply
Job Description:
Job description:
Perform troubleshooting issue and manage audio visual services.
Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT.
Perform Level 1/2 diagnosis and resolution of incidents / requests raised
Liaise with other support teams as required to resolve requests / issues in a timely manner
Provide First Call Resolution (FCR) technical support via phone and email.
Ensure calls are answered and emails are responded promptly.
Requirements:
- Nitec / Diploma in computer engineering or equivalent.
Have a strong knowledge on service desk ticketing system, telephony system, email, online chat, service support processes.
At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred.
Able to multitask and work independently.
Able to perform on other IT domains, including software, hardware, servers, and network operations.
Apply