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Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Ireckonu - Hotel Middleware & CDP+


Job description

Overview

Technical Support Engineer at Ireckonu - Hotel Middleware & CDP+

Join to apply for the Technical Support Engineer role.

You will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems.

You’ll provide hands-on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability.

This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and a solid foundation in cloud technologies.

Responsibilities

  • Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems.

  • Provide timely and effective technical assistance via ticketing systems, email, and chat.

  • Troubleshoot and resolve issues related to system performance, connectivity, and integrations.

  • Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation.

  • Monitor and maintain cloud infrastructure, application software, and system tools.

  • Use tools like Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies.

  • Identify performance bottlenecks and collaborate with developers to implement solutions.

  • Assist in the deployment, configuration, and testing of new features or integrations.

  • Work with project managers and customers to ensure smooth rollouts and implementations.

  • Support QA and UAT processes by validating technical functionality.

  • Work closely with Account Managers and software partners to understand customer needs and system capabilities.

  • Contribute to internal documentation, runbooks, and support process improvements.

  • Participate in continuous improvement initiatives based on customer feedback and system insights.

Your profile / Qualifications

  • 2–5 years in a technical support or IT operations role, preferably in a SaaS or cloud-based environment.

  • Experience in a startup/scale-up environment or a startup mindset (adaptability, ownership, and proactive).

  • Experience in hospitality tech, customer relations or customer-facing software support is a strong plus.

  • Proficient in managing and monitoring Microsoft Azure environments.

  • Strong SQL knowledge and experience with querying and troubleshooting relational databases.

  • Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights.

  • Understanding of deployment pipelines, system integrations, and troubleshooting methodologies.

  • Basic scripting or coding knowledge (e.g., PowerShell, Python) is a plus.

  • Ability to create clear documentation and communicate complex technical concepts to diverse audiences.

  • Strong customer-experience focus and excellent communication skills.

  • Effective prioritization and time management skills.

About Us

Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standards.

Led by our vision to accelerate digital transformation in hospitality, we offer CORE middleware solutions and wrap-around applications to support both large international brands and small regional chains.

We are proud partners of CitizenM, Loews, and Mandarin Oriental Hotel Group.

Our core values are Excellence, Partnership, and Transparency.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service

Industries

  • Software Development

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8585 Jobs in Singapore
8585
7347 Jobs in Singapore
7347
Download Technical Support Jobs Trends in Singapore and Singapore

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ireckonu - Hotel Middleware & CDP+ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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