Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Engineer.
Singapore Jobs Expertini

Urgent! Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Ireckonu - Hotel Middleware & CDP+

Technical Support Engineer



Job description

Overview
Technical Support Engineer at Ireckonu - Hotel Middleware & CDP+
Join to apply for the Technical Support Engineer role.

You will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems.

You’ll provide hands-on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability.

This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and a solid foundation in cloud technologies.


Responsibilities
Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems.


Provide timely and effective technical assistance via ticketing systems, email, and chat.


Troubleshoot and resolve issues related to system performance, connectivity, and integrations.


Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation.


Monitor and maintain cloud infrastructure, application software, and system tools.


Use tools like Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies.


Identify performance bottlenecks and collaborate with developers to implement solutions.


Assist in the deployment, configuration, and testing of new features or integrations.


Work with project managers and customers to ensure smooth rollouts and implementations.


Support QA and UAT processes by validating technical functionality.


Work closely with Account Managers and software partners to understand customer needs and system capabilities.


Contribute to internal documentation, runbooks, and support process improvements.


Participate in continuous improvement initiatives based on customer feedback and system insights.


Your profile / Qualifications
2–5 years in a technical support or IT operations role, preferably in a SaaS or cloud-based environment.


Experience in a startup/scale-up environment or a startup mindset (adaptability, ownership, and proactive).


Experience in hospitality tech, customer relations or customer-facing software support is a strong plus.


Proficient in managing and monitoring Microsoft Azure environments.


Strong SQL knowledge and experience with querying and troubleshooting relational databases.


Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights.


Understanding of deployment pipelines, system integrations, and troubleshooting methodologies.


Basic scripting or coding knowledge (e.g., PowerShell, Python) is a plus.


Ability to create clear documentation and communicate complex technical concepts to diverse audiences.


Strong customer-experience focus and excellent communication skills.


Effective prioritization and time management skills.


About Us
Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standards.

Led by our vision to accelerate digital transformation in hospitality, we offer CORE middleware solutions and wrap-around applications to support both large international brands and small regional chains.

We are proud partners of CitizenM, Loews, and Mandarin Oriental Hotel Group.

Our core values are Excellence, Partnership, and Transparency.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Software Development
#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8582 jobs in Singapore and 7344 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ireckonu - Hotel Middleware & CDP+ adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Engineer?

    Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

    To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Engineer Job Success
    Ireckonu - Hotel Middleware & CDP+ interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Ireckonu - Hotel Middleware & CDP+'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Engineer interview at Ireckonu - Hotel Middleware & CDP+, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ireckonu - Hotel Middleware & CDP+'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Engineer Positions

    Setting up job alerts for Technical Support Engineer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!