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Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Paradigm


Job description

Join to apply for the Technical Support Engineer role at Paradigm .

About Paradex

Paradex isn’t just another decentralized exchange—it’s a Super App.

We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets.

Trade, earn, borrow, lend, and grow your on-chain identity—all in one place.

Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly.

Come help us grow!

Your mission

You'll bridge the complex world of decentralized trading with our users' needs.

You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure.

This role offers continuous growth opportunities in both defi and customer experience.

What You’ll Do

  • User Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.

  • Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.

  • Advanced Troubleshooting: Use tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs in order to escalate to engineering.

  • Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.

  • Documentation: Contribute to internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.

What You Bring

  • Client Communication: Exceptional communication skills with the ability to engage proactively with clients.

    5+ years of experience in a client facing role
  • Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools as well as notions of SQL and Python or other scripting languages
  • Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.

  • On-call Availability: Willingness to be on-call, including occasional weekends.

  • GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.

  • API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.

Nice to Have

  • Coding Knowledge: Ability to code in Python, Go, or another common programming language.

  • Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
  • Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.

  • Certifications: Any Datadog certification is a plus.

Your Perks & Benefits

  • Competitive Pay: Top-tier compensation in the industry.

  • Generous PTO: Unlimited vacation.

  • Full Benefits: Comprehensive packages tailored by country.

  • Tech budget: 3,000 USD for your first-year setup.

Paradigm is an equal opportunity employer.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Get notified about new Technical Support Engineer jobs in Singapore, Singapore.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8482 Jobs in Singapore
8482
7291 Jobs in Singapore
7291
Download Technical Support Jobs Trends in Singapore and Singapore

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Paradigm adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Paradigm interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Paradigm's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Paradigm, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Paradigm's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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