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Urgent! Technical Support Engineer - Zero Trust Job Opening In Singapore, Singapore – Now Hiring Cloudflare
Overview
Technical Support Engineer - Zero Trust
at
Cloudflare
Cloudflare is on a mission to help build a better Internet.
Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties.
Cloudflare protects and accelerates Internet applications without adding hardware or changing code, with traffic routed through its intelligent global network.
Available Locations: Singapore, Kuala Lumpur (Malaysia), Sydney (Australia), or Tokyo (Japan).
About The Team
The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media.
We act as the real-time voice of the customer to help communicate needs and use cases back to the company for better service and product development.
What You'll Do
You will join our team as an experienced
Technical Support Engineer
for
Zero Trust
to work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare’s Zero Trust solutions with confidence.
Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, and Teams.
Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.
Work with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Partner with Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
Provide feedback based on customer interactions to drive product improvements and alignment with user needs.
Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.
What We're Looking For
Minimum of 4 years experience as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
Exceptional troubleshooting and problem-solving skills with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, fluent in English and ideally a second language (Mandarin, Hindi, Tamil, Korean, or Japanese).
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Experience supporting and troubleshooting multi-factor authentication mechanisms (e.g., TOTP, SMS, FIDO, U2F, WebAuth, Email, Push MFA).
Hands-on experience with identity and access management (IAM) systems, such as Okta, Ping Identity, or Azure Active Directory.
Strong knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies.
Proficiency in networking fundamentals (DNS, VPNs, firewalls, traffic routing).
Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.
Experience with relational databases (e.g., PostgreSQL, MySQL, MS SQL) or other database servers.
Bachelor’s degree in Computer Science, Cybersecurity, or related field (or equivalent experience).
Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.
What Makes Cloudflare Special
We’re a highly ambitious, large-scale technology company with a soul.
Our mission includes protecting the free and open Internet.
Projects and initiatives include Project Galileo, the Athenian Project, and the 1.1.1.1 DNS resolver, all aimed at improving security, privacy, and access to information.
Part of Cloudflare’s commitment to equal opportunity, we are an AA/Veterans/Disabled Employer.
We provide reasonable accommodations to qualified individuals with disabilities.
If you require accommodations to apply, please contact us at or via mail at 101 Townsend St. San Francisco, CA 94107.
Employment details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
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We are an equal opportunity employer.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or any other basis protected by law.
Reasonable accommodations are available on request.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9811 jobs in Singapore and 8587 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cloudflare is currently hiring and seeking a Technical Support Engineer Zero Trust to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Zero Trust Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cloudflare adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Zero Trust Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer Zero Trust typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer Zero Trust interview at Cloudflare, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cloudflare's products or services and be prepared to discuss how you can contribute to their success.
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