Overview
Technical Support Manager role at Ingersoll Rand Compressor Systems & Services.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Responsibilities
Act as a key technical ambassador for advanced engineered solutions in powder handling, powder/liquid mixing, and high containment systems.
Support the commercial team throughout the customer lifecycle—from opportunity identification to post-installation service—ensuring tailored, high-performance solutions that meet operational, regulatory, and safety requirements.
Engage in pre-sales and post-sales activities, including technical consulting, solution development, and service support.
Translate complex customer needs into actionable solutions using the product portfolio and proprietary technologies.
Pre-Sales Engagement: collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations; conduct site assessments and feasibility studies; deliver product demonstrations and value-based selling strategies.
Customer Consultation & Solution Design: act as a trusted advisor guiding technical decision-making and system configuration; recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX); ensure alignment between customer expectations and engineering deliverables.
Service & Support: provide technical support during installation, commissioning, and validation; assist in troubleshooting and optimization; support change management and upgrades; maintain ongoing customer relationships for satisfaction and continuous improvement opportunities.
Training & Knowledge Transfer: deliver technical training on system operation, maintenance, and safety protocols; create and maintain documentation.
Market Development & Representation: identify new applications and market segments; represent the company at trade shows, conferences, and industry events to promote our brand and solutions.
Key Responsibilities: partner with the commercial team to identify opportunities, develop proposals, and close deals by providing technical insight and application expertise; engage with customers to understand process needs and recommend tailored solutions; support the tender process with technical documentation, presentations, and product demonstrations; act as a technical liaison between customers and internal teams; contribute to strategic growth by identifying new applications and markets; represent the company at major industry exhibitions and conferences.
Qualifications
Bachelor’s degree in mechanical engineering, automation, chemical engineering, pharmaceutical/biotech engineering, or equivalent.
Minimum 5 years of experience in pharmaceutical or biopharmaceutical environments with a focus on powder handling, mixing, and high containment.
Proven ability to conduct both in-person and remote customer engagements, including technical consultations and solution presentations.
Strong understanding of GMP, ATEX, and containment performance standards.
Technically minded with excellent communication skills and a collaborative spirit.
Commercially astute with the ability to articulate value and ROI to customers.
Proficient in Salesforce CRM and Microsoft Office Suite.
Ingersoll Rand Inc.
(NYSE:IR) is dedicated to helping make life better through technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ brands.
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