· Location: West, Pandan
· days work week
· Salary: up to $3,500 per month (with OT pay and AWS and VB)
Job Responsibilities:
• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with product and engineering teams to escalate and resolve technical issues.
• Stay current with product updates, industry trends, and navigational standards.
Requirements:
• Diploma in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
• years in technical support, preferably in maritime, or digital navigation sectors.
• Familiarity with ECDIS (* Electronic Chart Display and Information System) , digital charts, publications, SSAS, routing software.
• Strong problem-solving skills and a customer-first mindset.
• Willingness and ability to travel across the APAC region up to 10% of the time.
• Proficient in remote support tools, CRM systems, and technical documentation.
• Experience with SSAS, digital publications and charting systems.
• Experience in CRM software (Dynamics CRM), remote connectivity tools
• Operational experience in logistics, fleet management, or vessel operations.
• Familiarity with route optimization tools and methodologies
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore
Tel:
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R