Responsibilities
Provide 1st and 2nd line technical support for the company's software and services via phone and email.
Collaborate with global teams for efficient technical support services.Technical Support Specialist
Contribute to internal projects and special deliveries.
Prioritize Customer Success as the core objective.
Eligibility Criteria
Diplomas/Bachelor’s degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
Atleast 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
Demonstrated ability to troubleshoot complex technical issues independently.
Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
Familiarity with maritime satellite communication and the shipping industry is a plus.
Experience working cross-functionally with internal teams (e.g., development or product).
Enthusiasm for technology and a strong passion for customer satisfaction.
Exceptional analytical and problem-solving abilities.
Effective decision-making skills, both individually and within a team.
Excellent communication skills in both English (oral and written).
Proactive, self-motivated, and eager to learn.
Ability to go the extra mile in a dynamic work environment.
For more information, reach out to Ram Gopalakrishnan at to learn more.
Salling Search Pte Ltd (EA License No: 15S7671)
Sai Ramana Gopalakrishnan (Reg No: R )
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