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Urgent! Technical Writer Job Opening In Singapore, Singapore – Now Hiring Menlosecurity
Overview
Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise.
COVID-19 has made our mission all the more real.
We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed.
We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility.
The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none.
They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.
About the Role
Menlo Security is seeking a
Training and Knowledge Specialist
to create and deliver top-notch technical content.
This isn't your typical technical writing job; you'll be deeply involved in all aspects of our technical content, both internally and externally.
This includes providing training to a global audience, whether in person or remotely.
In this role, you'll partner with the Senior Manager of Training & Knowledge within our Support team.
Your main goal will be to
design, improve, and enhance our Knowledge Base , e-Learning material and Technical Training material.
You'll work closely with Subject Matter Experts, Engineers, and Product Managers to gather the most current information and transform it into high-quality articles, e-Learning videos, and training materials.
You'll also be responsible for
developing and executing targeted programs
to boost product adoption and user engagement.
You'll take full ownership of our self-service support content, ensuring our customers have a smooth and successful experience when using the Knowledge Base and Training Academy
Responsibilities
Update, maintain and teach the external and internal Training courses.
Develop new material as new features are released in the product.
Using analytical tools perform Root Cause Analysis to ascertain where there are knowledge gaps.
Create technical content using the Menlo writing standards.
Promote the usage of the KB internally and externally.
Create short, modularised learning sessions using video editing software.
Build Software Environments for the training labs.
Collaborate with Software Engineers, Product Managers and Support Engineers to develop white papers, documentation guides, client-facing user guides and technical articles.
Develop all documentation & information, this includes maintaining the knowledge base structure, formatting, and integrity.
Drive knowledge sharing and best practices within the team.
Build training videos and online certification program
Contribute to the building of the Internal Training Program for all roles in Menlo Security.
Manage the LMS and user enrollments.
Qualifications
Excellent spoken and written English Skills.
Interest in Security technology and a flair for communicating the technical message to different audiences.
Knowledge Centred Support Methodology (KCS)
Excellent command of grammar and punctuation.
Presentation skills.
Ability to work to deadlines.
Able to understand complex technical concepts and present comprehensive, concise, detailed information.
Technical knowledge of the following: Networking, Cloud deployments and Administration, Developer Tools, SSO, SIEM, Proxy Chaining, Firewalls, Windows, Web Technologies, including HTML, CSS, Web Browsers, Web APIs
Able to master new technical skills quickly.
Familiarity with JIRA, Zendesk, Docebo, Salesforce
Working knowledge of a Technical Support organisation.
Experience and some artistic flair for creating educational videos and tutorials using Camtasia or other video publishing software.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability .
Why Menlo?
Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out.
We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we're aiming to achieve together.
There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.
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✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Writer Potential: Insight & Career Growth Guide
Real-time Technical Writer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Writer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4124 jobs in Singapore and 3589 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technical Writer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Menlosecurity is currently hiring and seeking a Technical Writer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Writer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Menlosecurity adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Writer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Writer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Writer interview at Menlosecurity, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Menlosecurity's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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