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Urgent! Technology Support Manager Senior Job Opening In Singapore, Singapore – Now Hiring Capital Group

Technology Support Manager Senior



Job description

“I can succeed as a Technology Support Senior Manager at Capital Group.”

As the Senior Manager of End User Support for Asia, you will serve as the face of the Technology Services organization in the region.

You will be the primary escalation point for all foundational technology issues, ensuring active coordination between regional operations and global technology initiatives.

Your leadership will be instrumental in driving operational excellence, aligning support strategies with business goals, and fostering strong partnerships across IT and business functions.

  • Regional Leadership & Representation: Act as the senior technology leader in the Asia region, representing the broader Technology Service organization and ensuring alignment with global strategies and standards.

    This could include representing the Technology Service Organization with external clients.

  • Escalation & Incident Management: Serve as the escalation point for all foundational technology issues in the region, ensuring timely resolution and communication with stakeholders.

  • Project Coordination: Lead and coordinate regional and global foundational technology projects, ensuring successful execution and alignment with business priorities.

  • Cross-Functional Collaboration: Partner closely with global IT teams and regional business stakeholders to deliver integrated support and solutions.

  • Team Leadership: Inspire, mentor and manage geographically dispersed desktop teams with dotted line leadership support for other engineering and operational teams across Asia, fostering a culture of innovation, accountability, and continuous improvement.

  • Operational Excellence: Drive metrics-based performance management, vendor oversight, and service quality improvements across all support functions.

  • Regulatory Oversight: Understand the complexity of the compliance and regulatory environment in Asia and partner with regional Risk leaders to ensure regional requirements are visible / supported.

    This includes working closely with the Cyber Regulations Management and providing audit coverage for the region (internal + external).

  • “I am the person Capital Group is looking for.”

  • Demonstrated ability to translate complex IT strategies into business-aligned solutions, supporting enterprise-wide digital transformation initiatives.

  • Proven experience managing cross-cultural teams and IT operations across Asia, with a deep understanding of regional regulation and operational nuances.

  • Strong communication and relationship-building skills to influence and collaborate effectively with senior business and technology leaders.

  • Track record of driving service quality improvements through data-driven performance management, vendor oversight, and continuous improvement methodologies.

  • Ability to lead through change, scale support functions in dynamic environments, and maintain resilience under pressure.

  • Skilled in fostering partnerships across IT and business functions, including Information Security, Compliance, Legal, and Office Services, to deliver integrated support and solutions

  • Demonstrates the Capital Group core leadership behaviors of: Set the tone, Engage people, Drive the business and Challenge Self

  • Have a working knowledge of Cloud methodologies

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    Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Technology Support Potential: Insight & Career Growth Guide


    • Real-time Technology Support Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technology Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7391 jobs in Singapore and 6459 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Technology Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Technology Support Manager Senior Job?

      Great news! is currently hiring and seeking a Technology Support Manager Senior to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capital Group adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Technology Support Manager Senior Job Success
      Capital Group interview tips for Technology Support Manager Senior

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Capital Group's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      • Be Honest: Don't exaggerate your skills or experience.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Technology Support Manager Senior interview at Capital Group, research the company, understand the job requirements, and practice common interview questions.

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