Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Telephone Operator cum Rooms Controller.
Singapore Jobs Expertini

Urgent! Telephone Operator cum Rooms Controller Job Opening In Sentosa Island – Now Hiring Amara Sanctuary Resort Sentosa

Telephone Operator cum Rooms Controller



Job description

Key Responsibilities

  • Call Management

  • Answer and route incoming calls promptly and courteously according to hotel standards.

  • Provide clear, accurate information about hotel facilities, services and local attractions.

  • Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories.

  • Monitor the switchboard and escalate technical issues to Engineering or IT.

  • Guest Service

  • Handle guest enquiries, requests and complaints with empathy and timely resolution.

  • Communicate room changes, upgrades and special handling instructions to guests and relevant teams.

  • Maintain strict confidentiality of guest and hotel information.

  • Follow emergency protocols during fire, medical or security incidents and notify appropriate departments.

  • Rooms Control and Inventory

  • Manage room allocations to meet guest preferences, VIP requirements, group blocks and long-stay reservations.

  • Monitor and update room status including out-of-order and out-of-service rooms.

  • Coordinate with Reservations, Housekeeping and Front Office to ensure room readiness and smooth arrivals/departures.

  • Produce and review daily rooming reports, arrivals, departures and stayover lists to anticipate issues and recommend solutions.

  • Reporting and Systems

  • Maintain accurate guest preference profiles and room configurations in the PMS.

  • Generate daily occupancy and operational reports for management review.

  • Keep call logs and records current and contribute to continuous process improvements.

Job Requirements:

  • Minimum 1–2 years experience in a front office, reservations or rooms control role; combined Telephone Operator and Rooms Controller experience preferred.

  • Proficient with common Property Management Systems and telephone switchboards.

  • Good numeracy and attention to detail; able to produce accurate reports.

  • Customer service orientation and problem solving skills.

  • Coordination and teamwork across Reservations, Housekeeping and Front Office.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Telephone Operator Potential: Insight & Career Growth Guide


  • Real-time Telephone Operator Jobs Trends in Sentosa Island, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Telephone Operator in Sentosa Island, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1412 jobs in Singapore and 1 jobs in Sentosa Island. This comprehensive analysis highlights market share and opportunities for professionals in Telephone Operator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Telephone Operator cum Rooms Controller Job?

    Great news! is currently hiring and seeking a Telephone Operator cum Rooms Controller to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amara Sanctuary Resort Sentosa adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Telephone Operator cum Rooms Controller Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Sentosa Island. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Telephone Operator cum Rooms Controller?

    Key qualifications for Telephone Operator cum Rooms Controller typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Telephone Operator cum Rooms Controller?

    To improve your chances of getting hired for Telephone Operator cum Rooms Controller, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Telephone Operator cum Rooms Controller Job Success
    Amara Sanctuary Resort Sentosa interview tips for Telephone Operator cum Rooms Controller

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Amara Sanctuary Resort Sentosa's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Telephone Operator cum Rooms Controller interview at Amara Sanctuary Resort Sentosa, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amara Sanctuary Resort Sentosa's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Telephone Operator cum Rooms Controller Positions

    Setting up job alerts for Telephone Operator cum Rooms Controller is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!