Telesales (Insurance)

• Responsible for incoming pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management
• Send product information and reply emails to customers professionally
• Deliver an excellent level of customer service and develop relationships with customers to maximize sales potential, retention and renewal and to ensure total customers satisfaction
• Ensure monthly KPIs (Call Performance and Sales Targets) are met and exceeded
• Well versed in insurance products and services
• Assist to handle incoming calls from the general line where necessary, e.g. insufficient manpower or high call volume

Job Requirements :

• Minimum Diploma/ GCE 'O' level with at least 1 year of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
• Possess General Insurance certifications (BCP, PGI and HI if applicable) and basic computing skills
• Energetic, outgoing personality, customer and service oriented
• Fast learner, able to work independently and as a team

R

25C2702