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Temp Customer Service Assistant, Singapore (4 months) - IMM Job Opening In Singapore, Singapore – Now Hiring CapitaLand


Job description

Temp Customer Service Assistant, Singapore (4 months) - IMM page is loaded## Temp Customer Service Assistant, Singapore (4 months) - IMMlocations: Singapore, West Singaporetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups.

Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.**Job Description**As a key ambassador of CapitaLand malls, you will deliver exceptional service and provide problem resolution to shoppers while supporting marketing initiatives and daily operations — creating a welcoming and engaging experience for both shoppers and tenants.Responsibilities* Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally* Introduce CapitaLand’s enhanced customer service through digital solutions to shoppers e.g. eGift-With-Purchase, CapitaStar app, eCapitaVoucher and Casey live chat* Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively* Make periodic mall announcements based on the standard guidelines* Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments, and provide assistance to tenants* Regularly educate tenants on CapitaStar loyalty programme ecosystem, eCapitaVoucher acceptance and other marketing matters* Promote the Excellent Service Award (EXSA) by identifying and recommending outstanding tenant staff* Plan and conduct regular briefing and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office (CMO) team* Support marketing functions including but not limited to documenting events, new store openings with photos and gathering shoppers' feedback where applicable* Check and maintain the condition of marketing materials, Point-of-Sale Machines (POSMs), and display panels* Exhibit excellent customer service skills in the course of duty* Manage duty roster, email correspondence, and advertising space scheduling* Handle content updates for the mall’s website and digital directories* Handling of administrative duties and any other task as assigned by immediate supervisor/management**Requirements*** GCE’O’ Levels and above* Preferably with 1- or 2-years working experience in similar capacity* A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered* Excellent communication and interpersonal skills (for customer and tenant interaction)* Positive, service-oriented mindset with an ability to multitask and stay calm under pressure* Knowledge of a second language (Mandarin, Malay, Tamil, or other regional languages) is a plus, especially to assist tourists or senior shoppers.* Required to work on 6 days rotating shifts including weekends and Public Holidays* Comfortable with using mobile applications to guide others on our mobile app platforms**Benefits*** Comprehensive medical coverage* Training and development opportunities* Subsidised rates at Ascott serviced residences* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values.

We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.In 2025, CapitaLand celebrates 25 years of excellence in real estate and continues to innovate and shape the industry.

Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain.

With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.
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Required Skill Profession

Management & Leadership


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Are You Looking for Temp Customer Service Assistant, Singapore (4 months) IMM Job?

Great news! is currently hiring and seeking a Temp Customer Service Assistant, Singapore (4 months) IMM to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CapitaLand adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Temp Customer Service Assistant, Singapore (4 months) IMM Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Temp Customer Service Assistant, Singapore (4 months) IMM?

Key qualifications for Temp Customer Service Assistant, Singapore (4 months) IMM typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Temp Customer Service Assistant, Singapore (4 months) IMM, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Temp Customer Service Assistant, Singapore (4 months) IMM Job Success

CapitaLand interview tips for Temp Customer Service Assistant, Singapore (4 months)   IMM

Here are some tips to help you prepare for and ace your Temp Customer Service Assistant, Singapore (4 months) IMM job interview:

Before the Interview:

Research: Learn about the CapitaLand's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Temp Customer Service Assistant, Singapore (4 months) IMM interview at CapitaLand, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CapitaLand's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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