Temp Patient Information Associate

Family Group: Ancillary

Position: Temp Patient Information Associate (6 months contract)

Department: Contact Centre

Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements:

Competency

• Possess good communication and interpersonal skills
• Willing to do shift work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)

Educational and Professional Requirements

• A/Diploma levels or equivalent with call centre, patient care/customer service experience

• Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.