Location : Bendemeer Road ( near Boon keng Mrt)
Mon to Fri, 9am-6pm or 8am-5pm.
2month temp to support service desk team.
Responsibilities:
· Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)
· Record and manage all issues in IT Service Management (ITSM).
· Perform 1st level trouble-shooting on desktop and basic systems/network issues.
· Escalate requests/issues to the appropriate resolver group according to SLA
· Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
· Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
· Any other ad-hoc duties as required or assigned
Requirements:
·Service/ customer service oreintated.
·1 year experience in call centre / helpdesk environment prefer
· Be able to perform in a fast paced environment
Job Type: Full-time
Pay: $120.00 per day
Benefits:
Work Location: In person