Job Summary
Designs, develops, installs and maintains test software applications, equipment, and tools used both in the production and engineering service areas.
Also provides third-tier troubleshooting support, repairs and integrates electronic assemblies and subassemblies of complex embedded computer systems.
Principal Responsibilities
- Designs and develops software applications and automation in support of manufacturing and engineering services.
- Provides input during engineering design and support reviews and prototype builds on functional requirements, product designs and potential issues as it relates to testing and manufacturing.
- Collaborates with design engineering and customer operations to establish new or redesign existing service programs.
- Ensures product meets internal and external quality requirements and customer specifications.
- Creates support and repair procedures and processes, writes troubleshooting guides and develops testing techniques.
- Trains operations personnel on support and manufacturing processes, product schematics, Approved Vendor Lists (AVL), Bill of Materials (BOM) drivers, applications and firmware functions.
- Compiles and maintains test-related documentation including test plans, procedures, results and reports.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Other duties as assigned.
Job Level Specifications
- Thorough knowledge of principles, theories and concepts in area of discipline.
Competent in all job functions and has general understanding of the industry practices, techniques and standards.
- Develops solutions for a variety of situations and works on projects requiring evaluation and analysis.
May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
- Work is performed independently and requires the exercise of judgment and discretion.
May receive some limited guidance for new assignments.
Work may be reviewed for overall adequacy.
- Collaborates with management and team members within the department/function and other areas of the organization.
May represent department internally or externally.
- Actions may impact the success of the overall department and/or the organization.
Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Work Experience
- Typically 3+ years with bachelor's or equivalent.
Education And Certification(s)
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics
- May be required to travel.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.