Test Qualified Manager

Job Responsibilities:

• Operational Management: Overseas the daily operations of the branch, ensuring compliance with company policies and regulatory requirements.
  
  
• Sales and Performance: Drive branch performance by setting and achieving sales targets, optimizing resources, and analyzing performance metrics
• Team Leadership: Lead, coach, and mentor branch staff to ensure a cohesive and high-performing team
• Customer Service: Ensure the branch delivers exceptional customer service, addressing customer concerns promptly and professionally
• Risk Management: Identify potential risks and implement strategies to mitigate them
• Financial Management: Oversee the branch's financial activities, including budgeting, forecasting and reporting
• Community Engagement: Represent our organization in the local community, building relationships and promoting our brand

Job Requirements:

• Relevant experience in the financial services/sales/tele-call industry with at least 3 years in a managerial role
• Strong understanding of lending processes, products and regulatory requirements
• Proven track record of driving sales and meeting performance targets
• Possess strong expertise in tele-calling and excel in delivering exceptional front-line customer service, consistently ensuring positive client interactions and resolutions
• Excellent leadership & team management skills
• Strong analytical, problem-solving, and decision-making abilities
• Exceptional communication and interpersonal skills
• Proficiency in relevant software and tools