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TikTok Shop - Customer Service Strategy Program Manager Job Opening In Singapore, Singapore – Now Hiring TikTok


Job description

About the team

The Customer Service Strategy & Operations team is responsible for defining and improving how customers interact with chatbots, AI agents, and agent-assisted support channels.

Our mission is to deliver strategies that ensure consistent, efficient, and high-quality experiences across all markets.

Strategy Program Managers work closely with cross-functional teams to represent customer needs in service design and delivery, while driving alignment across global operations.

Responsibilities
- Design and document strategies for chatbot, AI, and agent-assisted support channels.
- Coordinate with product, knowledge management, experience, and service teams to implement improvements.
- Drive consistency and alignment in customer service processes across global markets.
- Analyze operational data and customer feedback to refine and improve strategies.
- Manage strategic initiatives that balance customer satisfaction, operational efficiency, and cost.



Qualifications
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline.
- 1+ years of experience in service strategy design, process improvement, automation, or customer support.
- Strong analytical skills with experience interpreting service performance metrics (., CSAT, resolution rates, automation coverage).
- Excellent communication skills and the ability to collaborate effectively across global and cross-functional teams.
- Familiarity with customer service processes, AI tools, or automation technologies is preferred.

Preferred Qualifications
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
- Strong ownership and a team player, always focused on delivering results with high standards.
- Comfortable working in a fast-paced, evolving environment with user-centric priorities.
- Experience in eCommerce or marketplace platforms.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


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Unlock Your TikTok Shop Potential: Insight & Career Growth Guide


Real-time TikTok Shop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for TikTok Shop in Singapore, Singapore, highlighting market share and opportunities for professionals in TikTok Shop roles.

1053 Jobs in Singapore
1053
1015 Jobs in Singapore
1015
Download Tiktok Shop Jobs Trends in Singapore and Singapore

Are You Looking for TikTok Shop Customer Service Strategy Program Manager Job?

Great news! is currently hiring and seeking a TikTok Shop Customer Service Strategy Program Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for TikTok Shop Customer Service Strategy Program Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for TikTok Shop Customer Service Strategy Program Manager?

Key qualifications for TikTok Shop Customer Service Strategy Program Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for TikTok Shop Customer Service Strategy Program Manager Job Success

TikTok interview tips for TikTok Shop   Customer Service Strategy Program Manager

Here are some tips to help you prepare for and ace your TikTok Shop Customer Service Strategy Program Manager job interview:

Before the Interview:

Research: Learn about the TikTok's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your TikTok Shop Customer Service Strategy Program Manager interview at TikTok, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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