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Urgent! TikTok Shop - Moderation Quality Assurance Program Manager Job Opening In Singapore, Singapore – Now Hiring TikTok
About the TeamGlobal E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.
Global Moderation is part of the GNE organization.
Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
Global Moderation is looking for a Moderation Quality Assurance Program Manager to build, lean and sharpen our team's operation processes and make recommendations to improve our overall moderation quality.
To be successful as an Moderation Quality Assurance Program Manager, you should be able to understand complex data sets, identify shortcomings or opportunities, multi-tasking and participate in different projects.
Most importantly, you should be able to build and optimise our current operational procedures, using advanced lean process methodology to standardise and improve our QA functions in order to improve overall e-commerce moderation quality.
Meanwhile, work very closely with management and/or XFN team to get the project done before deadlines.
Roles & Responsibilities
- Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality.
- Overall responsible for standardizing, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), producing and documenting all workflows/SOPs and cascading to different QA teams globally.
- Responsible for evaluating the priority of different projects and promoting projects as the process-professional.
- Follow up the Quality Assurance operational works, support the operation effect and give optimization suggestions through process improvements.
- Working closely with the training team and QA team leaders, gathering issues/blockers and resolving them through advanced process methodology.
- Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view.
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 3+ years experience in e-commerce safety and quality analysis.
- Demonstrates eagerness to learn, initiative-taking abilities, and strong problem-solving skills.
- Possess excellent communication skills.
Preferred Qualifications
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
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Unlock Your TikTok Shop Potential: Insight & Career Growth Guide
Real-time TikTok Shop Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for TikTok Shop in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1053 jobs in Singapore and 1015 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in TikTok Shop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TikTok is currently hiring and seeking a TikTok Shop Moderation Quality Assurance Program Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a TikTok Shop Moderation Quality Assurance Program Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for TikTok Shop Moderation Quality Assurance Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your TikTok Shop Moderation Quality Assurance Program Manager interview at TikTok, research the company, understand the job requirements, and practice common interview questions.
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