Urgent! TikTok Shop - Product and Tools Solution Program Manager Job Opening In Singapore, Singapore – Now Hiring TikTok
About the TeamGlobal E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.
We value user satisfaction and work on policies, rules and systems to ensure quality.
Service and Support Center (SSC) is part of the GNE organization.
Our mission is to provide world-class service and experience for customers, sellers and creators.
We are looking for an Automation Operations Product and Tools Solution Manager responsible for the solution management of large language model products and tools in the customer service domain, driving deep integration between technology and business to enhance user experience of automation solutions and operations efficiency, and optimizing product iteration mechanisms.
Responsibilities
1.
Product Planning and Design
- Design model application products and operational tool solutions focusing on one/several domains (., intelligent customer service problem-solving capabilities, automated issue classification and routing, solution configuration tools, PE tools, model analysis tools, labeling tools), tailored to business scenarios.
- Coordinate technical teams to complete model training, deployment, and optimization, ensuring product and operational tool performance remains consistent and aligned with business objectives.
2.
Operational Strategy Development - Establish evaluation frameworks for customer service products and tools, regularly delivering analysis reports and driving optimizations.
3.
Collaboration - Collaborate closely with customer service product team, C-end product team, algo team, and engineering team to align product development with business needs.
4.
Data-Driven Decision Making
- Track key metrics (., usage rate, user satisfaction, problem resolution rate) and optimize operational strategies through data analysis, and deliver results.
- Deep dive into user behavior data to identify underlying needs and drive iterative product enhancements.
5.
User Experience Optimization - Manage A/B testing to validate new features and ensure continuous improvement.
6.
Risk Management and Compliance - Prioritize data privacy and security, ensuring model operations adhere to regulatory frameworks.
7.
Technological Innovation and Industry Insight - Analyze competitor dynamics and propose differentiated strategies.
Minimum Qualifications
- Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Data Analysis, Business Analysis, or related fields.
- 3+ years of product management or operations experience.
Experience in implementing intelligent customer service solutions, deploying large models, or optimizing operational tools is preferred.
- Proficient in product development processes, capable of independently completing requirements analysis, prototype design, and project management.
- Strong logical reasoning and communication skills, combined with advanced data analysis abilities.
Able to translate complex operational rules into technical solutions to drive the evolution of intelligent customer service.
- High resilience, adaptability to fast-paced environments, and a demonstrated ability to think innovatively and solve problems effectively.
Preferred Qualifications
- Familiarity with NLP, deep learning, and other technologies.
Candidates with experience in applying large language models (., GPT, BERT) are preferred.
- Strong data sensitivity and proficiency in using tools like SQL and Python for data analysis.
- Deep understanding of customer service workflows (., ticket handling, knowledge base management, user segmentation operations), industry trends, and technological advancements.
Demonstrated expertise in AI applications within the customer service domain.
- A strong innovative spirit, capable of proposing novel solutions and driving their implementation.
- Able to collaborate effectively with compliance, product, technology, and data teams.
✨ Smart • Intelligent • Private • Secure
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Unlock Your TikTok Shop Potential: Insight & Career Growth Guide
Real-time TikTok Shop Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for TikTok Shop in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1092 jobs in Singapore and 1059 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in TikTok Shop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TikTok is currently hiring and seeking a TikTok Shop Product and Tools Solution Program Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: TikTok Shop Product and Tools Solution Program Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a TikTok Shop Product and Tools Solution Program Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for TikTok Shop Product and Tools Solution Program Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your TikTok Shop Product and Tools Solution Program Manager interview at TikTok, research the company, understand the job requirements, and practice common interview questions.
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