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TikTok Shop - Product and Tools Solution Program Manager Job Opening In Singapore, Singapore – Now Hiring TikTok


Job description

About the TeamGlobal E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality.

Service and Support Center (SSC) is part of the GNE organization.

Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for an Automation Operations Product and Tools Solution Manager responsible for the solution management of large language model products and tools in the customer service domain, driving deep integration between technology and business to enhance user experience of automation solutions and operations efficiency, and optimizing product iteration mechanisms.

Responsibilities
1.

Product Planning and Design
- Design model application products and operational tool solutions focusing on one/several domains (., intelligent customer service problem-solving capabilities, automated issue classification and routing, solution configuration tools, PE tools, model analysis tools, labeling tools), tailored to business scenarios.
- Coordinate technical teams to complete model training, deployment, and optimization, ensuring product and operational tool performance remains consistent and aligned with business objectives.
2.

Operational Strategy Development - Establish evaluation frameworks for customer service products and tools, regularly delivering analysis reports and driving optimizations.
3.

Collaboration - Collaborate closely with customer service product team, C-end product team, algo team, and engineering team to align product development with business needs.
4.

Data-Driven Decision Making
- Track key metrics (., usage rate, user satisfaction, problem resolution rate) and optimize operational strategies through data analysis, and deliver results.
- Deep dive into user behavior data to identify underlying needs and drive iterative product enhancements.
5.

User Experience Optimization - Manage A/B testing to validate new features and ensure continuous improvement.
6.

Risk Management and Compliance - Prioritize data privacy and security, ensuring model operations adhere to regulatory frameworks.
7.

Technological Innovation and Industry Insight - Analyze competitor dynamics and propose differentiated strategies.



Minimum Qualifications
- Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Data Analysis, Business Analysis, or related fields.
- 3+ years of product management or operations experience.

Experience in implementing intelligent customer service solutions, deploying large models, or optimizing operational tools is preferred.
- Proficient in product development processes, capable of independently completing requirements analysis, prototype design, and project management.
- Strong logical reasoning and communication skills, combined with advanced data analysis abilities.

Able to translate complex operational rules into technical solutions to drive the evolution of intelligent customer service.
- High resilience, adaptability to fast-paced environments, and a demonstrated ability to think innovatively and solve problems effectively.

Preferred Qualifications
- Familiarity with NLP, deep learning, and other technologies.

Candidates with experience in applying large language models (., GPT, BERT) are preferred.
- Strong data sensitivity and proficiency in using tools like SQL and Python for data analysis.
- Deep understanding of customer service workflows (., ticket handling, knowledge base management, user segmentation operations), industry trends, and technological advancements.

Demonstrated expertise in AI applications within the customer service domain.
- A strong innovative spirit, capable of proposing novel solutions and driving their implementation.
- Able to collaborate effectively with compliance, product, technology, and data teams.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your TikTok Shop Potential: Insight & Career Growth Guide


Real-time TikTok Shop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for TikTok Shop in Singapore, Singapore, highlighting market share and opportunities for professionals in TikTok Shop roles.

1054 Jobs in Singapore
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1015 Jobs in Singapore
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Download Tiktok Shop Jobs Trends in Singapore and Singapore

Are You Looking for TikTok Shop Product and Tools Solution Program Manager Job?

Great news! is currently hiring and seeking a TikTok Shop Product and Tools Solution Program Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for TikTok Shop Product and Tools Solution Program Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for TikTok Shop Product and Tools Solution Program Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for TikTok Shop Product and Tools Solution Program Manager Job Success

TikTok interview tips for TikTok Shop   Product and Tools Solution Program Manager

Here are some tips to help you prepare for and ace your TikTok Shop Product and Tools Solution Program Manager job interview:

Before the Interview:

Research: Learn about the TikTok's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your TikTok Shop Product and Tools Solution Program Manager interview at TikTok, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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