Urgent! TikTok Shop Job Opening In Singapore, Singapore – Now Hiring TikTok Pte. Ltd.
Responsibilities
About the team
The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world.
We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction.
Within GNE, the Service Experience Strategy team is focused on transforming service from a support function into a business advantage.
Our mission is to build a best-in-class, self-service-first ecosystem where customers feel heard, problems are resolved with speed and clarity, and the experience strengthens long-term loyalty.
We are seeking a highly strategic, data-driven Program Manager to lead transformative initiatives that redefine the service journey between customers and sellers.
This role will drive enhancements to existing service channels, design AI-powered tools to enable sellers to respond faster and more effectively, develop incentive structures to reward high performers, and establish policies that set clear baseline performance standards.
As a high-impact position, it demands strategic vision, operational excellence, and cross-functional leadership to deliver a consistently exceptional customer experience at scale.
Responsibilities
1) Design and drive service strategies for customer inquiries, ensuring fast, efficient, and satisfaction through automated workflows, chatbots and service behavior optimsation.
2) Benchmark industry best practices and innovate service models that improve customer satisfaction with minimal customer effort.
3) Define policies, interaction flows, and automation rules that deliver a seamless, proactive, and low-friction experience for high-value users.
4) Partner cross-functionally with Operations, Logistics, Governance, Algorithm, and Product teams to integrate solutions with seller needs and external compliance requirements.
5) Independently lead high-visibility programs, providing regular leadership updates and participating in quarterly strategic planning cycles.
6) Able to work cross different timezone and travel for work.
Qualifications
Minimum Qualifications
1) Bachelor's degree in Business, Operations Management, Information Systems, or a related field.
2) 5 years of experience in program strategy, customer support transformation, chatbot strategy, or similar roles.
3) Strong analytical skills, with a proven track record of driving measurable improvements in customer metrics (e.g., CSAT, resolution rate).
4) Familiarity with AI-driven chatbot solutions and service automation best practices.
5) Exceptional interpersonal, collaboration, and stakeholder management skills.
Preferred Qualifications
1) Familiarity with AI assistant products and experience driving product go-to-market strategy.
2) Proven ability to deliver results in dynamic e-commerce, technology, or service settings.
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Unlock Your TikTok Shop Potential: Insight & Career Growth Guide
Real-time TikTok Shop Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for TikTok Shop in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1092 jobs in Singapore and 1059 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in TikTok Shop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TikTok Pte. Ltd. is currently hiring and seeking a TikTok Shop to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: TikTok Shop Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok Pte. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a TikTok Shop Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for TikTok Shop typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for TikTok Shop, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your TikTok Shop interview at TikTok Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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